Captain French Surgery
Ant M. 7 months ago • From Google
Bad
Practice ignored explicit safeguarding instructions repeatedly
I have serious concerns about how this practice has handled my personal safety requirements. I explicitly stated that my contact details must not be retained on my child's records, as I feared potential exposure to someone from my past who poses a risk to me. The practice acknowledged my situation and indicated they had appropriate protections in place. Previously, my email was the preferred contact method with a note requesting calls be arranged via that channel. When scheduling an appointment, I reiterated that my phone number should not be added to their system under any circumstances. I was told it would only be used temporarily for the appointment request, would be removed afterwards, and that I could be confident in this approach. I have now learned that my phone number was retained in their system for an extended period, contrary to my instructions, and my email address was removed instead. This is deeply concerning. I am pursuing a formal complaint through the appropriate regulatory channels. Should my personal information be compromised as a result of how this situation was managed, I will consider what further action may be necessary.
The nursing and medical staff were excellent, and I had a wonderful experience at this surgery despite being a temporary patient. When I relocate, this is the practice I would choose to register with.
Captain French Surgery
John B.
The staff were courteous and accommodating, and the pharmacy support was of good quality.
Captain French Surgery
Rachel R.
This is the best medical practice I have attended. The clinician here is genuinely lovely and the phlebotomy team are exceptional. Drawing blood from me has always been difficult, and I have had..
Captain French Surgery
Ellie C.
I have been a patient at this practice for over two decades and have consistently received excellent care throughout my time here. Every healthcare professional I have encountered has been..
Captain French Surgery
marzena k.
I recently visited the clinic feeling unwell with severe breathing difficulties. The receptionist offered me an appointment for the following week and directed me to the pharmacy. The pharmacy staff..
Captain French Surgery
Alex N.
I feel that the clinical team at this practice does not adequately listen to patient concerns. During a recent appointment, I experienced what I perceived as a lack of empathy and understanding of..
Captain French Surgery
Marian J.
Relocated to the area recently. Have not yet had an appointment with a clinician but have interacted with the reception team on multiple occasions. Throughout my many years of attending various..
Captain French Surgery
Rich C.
Courteous and compassionate. Highly focused on individual needs and preferences.
Captain French Surgery
Graham G.
The facility offers ample parking availability and spacious interior areas.
Captain French Surgery
Mel i.
The waiting area is spacious and comfortable. The facilities are well-maintained and the team members are friendly and supportive. The appointment check-in process is efficient, allowing you to..
Captain French Surgery
Gyula S.
The team here is wonderful and very supportive. Appointments generally run to schedule.
Captain French Surgery
Mary T.
I've made multiple attempts throughout the day to respond to the practice's request for me to make contact, and I have engaged with each opportunity to do so.
Captain French Surgery
Julie M.
I have received excellent service from this practice over several years and, having worked in healthcare previously, I have considerable experience to draw upon when assessing medical services. From..
Captain French Surgery
Stefan C.
Have been attempting to reach the practice multiple times throughout the morning without success. The telephone lines appear to be consistently unavailable. The reception service requires..
Captain French Surgery
Emma G.
Very disappointed! My husband attended an appointment regarding a long-standing health condition he receives ongoing treatment for, which has recently deteriorated. The clinician appeared unfamiliar..
Captain French Surgery
Patricia G.
The practice only offers telephone contact, and there appears to be no alternative method of communication such as email available.
Captain French Surgery
Tracy H.
I would rate this experience much lower if possible. I was concerned about the approach taken, which involved prescribing medication to a young person without first conducting routine medical tests..
Captain French Surgery
Stephen D.
Excellent medical professionals and pharmacy staff
Captain French Surgery
Louis S.
Managed to secure an appointment the same day and was seen promptly at the scheduled time. The waiting area and consultation rooms were clean and pleasant, and the team members were very..
Captain French Surgery
Barnsey B.
No issue is too significant that they won't dismiss your concerns. The receptionist displays an unhelpful and dismissive manner when dealing with patients.
Captain French Surgery
Jessica H.