AM

Ant M. 7 months ago • From Google

Rating

Bad

Practice ignored explicit safeguarding instructions repeatedly

I have serious concerns about how this practice has handled my personal safety requirements. I explicitly stated that my contact details must not be retained on my child's records, as I feared potential exposure to someone from my past who poses a risk to me. The practice acknowledged my situation and indicated they had appropriate protections in place. Previously, my email was the preferred contact method with a note requesting calls be arranged via that channel. When scheduling an appointment, I reiterated that my phone number should not be added to their system under any circumstances. I was told it would only be used temporarily for the appointment request, would be removed afterwards, and that I could be confident in this approach. I have now learned that my phone number was retained in their system for an extended period, contrary to my instructions, and my email address was removed instead. This is deeply concerning. I am pursuing a formal complaint through the appropriate regulatory channels. Should my personal information be compromised as a result of how this situation was managed, I will consider what further action may be necessary.

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