GB

Golriz B. 3 years ago • From Google

Rating

Bad

Practice ignored repeated complaints about missed treatment

After making multiple complaints and not receiving the care that was arranged by a specialist, I spoke with management but felt the situation was not adequately resolved. I was disappointed to be told that if I was unhappy, I should consider changing practices. As a result, I have moved to a different GP surgery, and my family member has done the same. I feel this practice reflects poorly on the NHS. Repeated issues with appointments and care arrangements suggest a pattern rather than isolated mistakes. I experienced gaps in my ongoing monitoring that I felt should have been more frequent, and I did not feel my concerns were prioritised. I would advise others to carefully consider their options if continuity and attentiveness to care are important to them.

Other reviews for St. Anthony's Health Centre