Holderness Health - St Nicholas' Surgery

It is incredibly difficult to obtain an appointment to see a healthcare professional. I have never experienced anything quite like it in my life. At my age, I find the level of service provided by..

I recently registered as a new patient and got in touch with the practice for the first time in the late afternoon. The receptionist suggested I complete an online registration form, and I..

Excellent service. I called in the morning and was informed of my position in the queue, so I opted for a callback. Within twenty minutes, I received a call back and my appointment was successfully..

It takes an extremely long time to get through by telephone. The wait to reach someone is frustratingly lengthy, and it would be quicker to visit in person than to wait for a call to be answered.

Getting through to reception can take considerable time, sometimes consuming most of the day. I've attempted to use the online booking system without success. I'm currently requiring ongoing..

An hour after the practice opened at nine in the morning, I was informed that all available appointments for the day had already been allocated. I found this situation puzzling. How is it possible..

Spending extended periods on hold, relying on the callback system which feels ineffective, being dismissed at reception, and receiving medical guidance from pharmacy staff rather than clinical..

It would be helpful if the clinician you see actually demonstrated an interest in the reason for your visit.

This practice has been extremely disappointing. It feels like you need to be in a critical condition to receive any meaningful help, and even then you're simply directed to the emergency department..

I felt passed around between different departments when I was expecting follow-up care to be completed. The healthcare professional I consulted previously had indicated they would handle this matter..

I have been a patient at this practice for just over a year and have found nothing to criticise about the staff. My ongoing health concerns are being managed effectively and kept under regular..

Absolutely awful service. Hour long phone queues yet the phones remain silent in the surgery. Only remote appointments available as clinicians appear unwilling to see patients in person. Poor..

The reception team demonstrated excellent efficiency, as did the medical practitioners and nursing staff, along with other members of the healthcare team.

I was disappointed with the care received. My partner was dealing with a serious condition involving fluid retention and swelling. Despite repeatedly raising concerns with the healthcare provider..

The fairly recent digital appointment scheduling system works excellently for my needs. I have consistently found the team members and clinicians to be very organised, courteous and competent in..

I recently registered my newborn at this practice and subsequently received notification that registration had been completed despite my residence being considerably further away than the practice's..

Outstanding practice with a highly helpful team, where staff members go the extra mile to assist. The receptionist team are particularly accommodating. The updated digital platform functions..

Experiencing significant difficulty when attempting to contact the practice by telephone, with extended waiting times in the queue system. This situation requires urgent attention and falls well..

I rarely leave reviews but felt compelled to share this experience. I have been in this area for the past 4 years and have struggled with significant pain for 2 and a half years, which has..

I attended an appointment hoping to receive support or progress toward understanding my mental health concerns. The healthcare professional I saw suggested that a diagnosis might not be appropriate..