St Andrews Medical Practice
JM
Jay M. 6 years ago • From Google
Bad
If I could give a lower rating I would. Since relocating to this area, my experience has been consistently poor from beginning to end. I required medication collection but found the practice closed on the day I was instructed to attend. When I subsequently attended an emergency department for assistance, the staff there expressed concern about how I had been managed. I requested a GP appointment but was instead scheduled with a different healthcare professional, which was then cancelled without my knowledge. I only discovered this error when I arrived at the surgery to reschedule. A home visit was arranged but the clinician arrived significantly later than the stated time. Upon arrival, they did not wait at the door as expected and entered directly, which resulted in my pets escaping. No effort was made to retrieve them, and as I am disabled, I was unable to do so myself. Neighbours witnessed the incident and were also upset by what occurred. Due to the distress and sense of helplessness this caused, I responded angrily to the staff member. Following this, the practice removed me from their patient list, citing a zero-tolerance policy. I feel that healthcare professionals should be equipped to respond appropriately to patients in crisis rather than escalating situations further. This experience added significant pressure during an already extremely difficult time and has left me feeling let down by the service.
Matthew P.