The Glen Medical Group

A spacious and contemporary medical practice located in Hebburn. The facility also houses another practice which is in the process of closing. An on-site pharmacy is available, though some patients..

Awful experience with communication and responsiveness. The phone lines are consistently difficult to reach, prescriptions are frequently delayed, and there is poor notification about practice..

I have decided to change surgeries due to my experience with this practice. I found it very difficult to reach them by telephone, as calls were not being answered during the stated times. I was..

While the clinical staff are pleasant and competent, the experience of actually getting an appointment is quite frustrating. The reception team appears to lack efficiency and motivation. When..

Good practice with supportive clinical staff, though the reception team could sometimes be a bit less presumptuous in their manner.

Absolutely amazing practice. The clinician went out of their way to help. I just can't praise them or this service enough. I was in significant pain and they ensured I was referred back to the..

Waited around 15 minutes for someone to answer the phone when trying to cancel a vaccination appointment for a family member. I was told the practice couldn't process the cancellation and suggested..

My wife attended her yearly review appointment today. The healthcare professional conducting the appointment was helpful, pleasant and knowledgeable. It was refreshing to encounter someone with such..

Extremely unsatisfactory experience. If you value your wellbeing, I would recommend looking elsewhere. The level of care provided fell significantly short of expectations.

I would rate this practice much lower if the option existed. The receptionist I encountered today displayed behaviour that I found rude and condescending, with poor interpersonal skills that suggest..

The medical team and support staff have provided me with excellent care and attention, which I greatly appreciate.

It was challenging to finish submitting my online consultation request with the information needed for my appointment. After two weeks had passed, I received no response, so I called to find out..

There are technical issues with the online appointment system, and phone lines are frequently unavailable. When calls do connect, communication can be unclear, with responsibility sometimes placed..

I recently called to book an appointment and was informed that the earliest available slot is a month away. I found this waiting time quite frustrating and am now considering switching to a..

Following the closure of the local NHS facility, accessing services by telephone has presented ongoing difficulties. The practice has operated with limited clinical staff availability. The service..

The team provided excellent support and demonstrated genuine care throughout my visit. Everyone I encountered was friendly and willing to assist with my needs.

Excellent and extremely supportive service. I'm looking forward to when I can hear properly again and hopefully the team can resolve the issue with my hearing device. I'm hoping the wait won't be..

The updated online consultation system for booking appointments is excellent! The team members are all wonderfully friendly and welcoming.

I feel compelled to share my experience, which has left me quite disappointed. This Medical Centre has not met my expectations. I have concerns about their approach to patient care and service..

I waited approximately twenty minutes on hold due to a temporary service outage before being informed that the online consultation service had closed for the day and would reopen the following..