Lanchester Medical Centre

Excellent service. Was referred to a specialist clinic at one location but was told there was a long wait. The receptionist arranged for my referral to be redirected to an alternative hospital and I..

I wanted to express my appreciation for the support provided by the team at the medical centre in assisting me to adapt to living with a chronic health condition. Over the past decade, this journey..

This medical centre used to provide excellent care, but the quality has noticeably deteriorated over the past couple of years. There is inconsistency in seeing different clinicians at each visit,..

I found the service to be quite poor, and I suspect those who haven't experienced repeated calling attempts might have a different perspective. There appears to be limited communication between..

My time at the medical centre was very positive. Despite the practice having received unfavourable feedback previously, I have noticed a marked improvement across various aspects of the service.

I've been a patient at the practice for over 18 years. From 2023 onwards, there was a significant change in the way things were managed, and the approach became notably more helpful and thorough...

I was really impressed by how helpful everyone at this surgery turned out to be. The clinician I saw was absolutely brilliant and provided me with excellent support. The nursing staff member who..

The practice requires patients to be referred by a healthcare professional before scheduling appointments, which is understandable. I successfully contacted the surgery early on a weekday morning..

Frustrating experience with the appointment booking system. It appears there's a lack of consideration for patients who work and cannot always call at the beginning of the day. Made multiple..

Excellent standard of care and service provided

It's concerning that the situation has reached a point where team members, whether currently employed or formerly associated with the practice, feel compelled to defend their workplace. The..

The practice has undergone staffing changes that have affected patient confidence. There are concerns about the qualifications of those now handling telephone consultations and clinical decisions.

The team here consistently demonstrates a high standard of care. Since becoming a patient with additional needs, I have reached out on several occasions and have found them to be very understanding..

This experience was extremely disappointing. I was expecting a callback within a specific timeframe but did not receive one. The level of care and understanding shown felt inadequate, particularly..

Finding it extremely difficult to secure an appointment at this practice. The system requires patients to call at 8am to arrange a telephone consultation with a clinician, who then determines..

I have found the service provided over the years to be quite satisfactory and I have been a resident of this area for 28 years, having remained registered with this practice throughout that entire..

Simply the best - from receptionist to clinical staff to practice management to the doctors. Prompt, polite, compassionate and efficient care throughout - I would give 10 stars if I could. Thank you

Experienced an uncommon issue requiring assistance from the practice. The reception team answered calls promptly each time, and the clinician returned contact as expected, demonstrating patience and..

I would like to commend the reception team and those handling telephone enquiries for their professionalism, compassion and welcoming demeanour in their roles. The locum clinicians who have recently..

It is extremely difficult to obtain an appointment at this practice.