Sterndale Surgery
AF
Anonymous F. one month ago
Bad
I was a patients at Sterndale Surgery for 5 years and with the NHS for 70 with no complaints against me whatsoever. I am also a medical doctor (retired) myself. I was bullied into using PATCHS which was bad for my disabilities but told it was the future of the NHS. On July 1st 2026 I was called in by a PATCHS reminder for an appointment I had cancelled. Since my GP said I needed to be seen urgently I kept the appointment of which PATCHS had reminded me only to be told when I got there that no such appointment existed. To do this I had to miss the funeral of my own Mother. I made a complaint and then out of the blue I got put on something called the Special Allocations Scheme which is meant to be for patients who are dangerous. Since I am an elderly lady in a mobility scooter who is half blind, half deaf and cannot walk well classified as frail and a vulnerable adult with complex needs and three life threatening conditions I am hardly dangerous and was utterly confused. I have then since appealed against this decision only to find out that I am accused of an incident that was referred to the Police that was meant to have happened on the 6th July 2026. Since I was not even in the country on that date I am completely baffled especially as they will not tell what it is I am meant to have done. They only do that apparently after a person had appealed against being put on the scheme. There two computer errors have already occurred and this is starting to feel like a repeat of the postmasters scandal only now with the NHS. It has made me feel suicidal with me getting to date no answers that make any sense and I am over 70 with autism, ADHD, traumatic brain injury and about to have neurosurgery. I appear also to have been blamed because I cannot remember things and so am being punished for my disabilities it would seem.
Bozana R.