AF

Antonio F. 7 months ago • From Google

Rating

Bad

Practice makes information access unnecessarily difficult

I have experienced ongoing difficulties with this practice regarding access to information about my child's healthcare, despite holding full parental responsibility. A relevant authority has previously made direct contact with the practice to clarify that they should provide me with requested information. Despite this intervention, the practice continues to create unnecessary obstacles. I was instructed to make a lengthy journey to collect a form, and I am now required to return again with identification before any information will be released. This necessitates two separate visits to resolve something that could be handled promptly through other means. Other healthcare providers are able to assist following standard telephone verification procedures, yet this practice declines to do so. I feel that I have been treated unfairly and that the practice's approach has made it considerably more difficult than necessary to access healthcare support for my child.

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