Crookes Practice

An unsatisfactory experience with this general practice.

I have been a patient at this practice for many years and have never experienced such difficulty in reaching someone to speak with. I spent a considerable amount of time on hold before the call was..

My family member is currently experiencing health difficulties and has been informed that available appointments are not possible for an extended period owing to ongoing vaccination initiatives. It..

I have consistently had positive experiences with everyone at this practice, from the front desk team through to the clinical staff. The team demonstrates helpfulness and friendliness, with flexible..

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this..

I found the appointment booking process to be extremely frustrating. I was given specific instructions to call at a particular time on a designated day, but when I did so, I was told appointments..

We are very impressed by the care and attention that the healthcare professional has shown to my elderly relative. They have gone above and beyond in the care and treatment that they have provided...

Outstanding medical facility, I wouldn't consider switching to another provider.

An excellent practice that is constrained by limited resources from above. The team is making a genuine effort given the circumstances they face. Every member of staff I have encountered here,..

I've been registered at this practice for over a quarter of a century. When I first went there it had a high reputation. I'm afraid my experience is that it has been on the slide for at least a..

I found it frustrating to be questioned about the reason for my call when contacting the practice, and the manner in which I was informed about the waiting time for a callback felt dismissive and..

I have consistently experienced prompt appointments at this practice, and the team has consistently demonstrated friendliness, helpfulness, and professionalism throughout my visits.

I have been attending this practice for nearly two years, and regrettably, my experience has been quite unsatisfactory owing to a significant absence of consistent care throughout my time as a..

Excellent facility. The clinical team demonstrated outstanding professionalism and commitment to patient care.

I'm uncertain whether other general practices face similar challenges, but I've found it extremely challenging to secure an appointment at this practice. There have been instances where scheduled..

In the past, I held a negative view of this practice, but I must acknowledge that the clinician I saw is a real asset to the organisation, the service and the NHS—demonstrating kindness, compassion,..

When you ring in the morning at 8:15 and are told the appointments are full, and then you're informed to try calling back the next day, it feels like you're being given the runaround.

Disappointing experience! I called reception this morning to arrange my first appointment regarding a dental concern. The staff member suggested I call back the following morning instead. The..

I am extremely frustrated with the service provided. The situation feels urgent and critical to me, and I need to see meaningful improvements made immediately.

I was very pleased with the care I received and the efficiency of the front desk team. I'm grateful for their support during a challenging time. The reception staff were excellent in how they..