JD

Jessica D. 4 months ago • From Google

Rating

Bad

Practice refused to review medical records without explanation

The practice declined to review my medical records and provide an assessment regarding my eligibility for treatment at a private facility. I found this response disappointing, as the same review process would be necessary for an NHS referral pathway. This decision has resulted in delays to my planned treatment and has added considerable emotional strain during an already challenging period. Additionally, during a separate consultation, a clinician asked detailed questions about my household circumstances before issuing a prescription for a routine medication I had previously taken at a lower dose on multiple occasions. I felt this questioning implied doubt about my ability to manage medications appropriately at home, which I experienced as condescending and somewhat dismissive.

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