Claypath Medical Centre
Liam H. one year ago • From Google
Bad
Practice refuses to answer letters about medication
I have been unable to obtain essential medication for seven months due to what appears to be procedural barriers, despite the medication requiring minimal administrative effort to prescribe. This situation has significantly impacted my academic performance, and the practice has not responded to my attempts at communication. They reference a 'shared care' arrangement without providing any written documentation, which raises concerns about whether this policy is being applied fairly and consistently. The practice appears reluctant to provide standard care in line with specialist recommendations. I have received three separate letters from another healthcare provider detailing the clinical necessity of my medication, appropriate monitoring protocols, and the urgency of treatment. The practice initially cited administrative issues for five months before eventually acknowledging a lack of understanding about my medication and an unwillingness to seek further information. Despite being a patient managing complex circumstances alongside my studies, I have had to coordinate between multiple practices to obtain basic explanations about my treatment, only to find myself unable to access support from alternative NHS services now that this practice is my registered provider. I was prescribed medication without adequate warning about potential side effects. During a minor procedure, a staff member made comments regarding my identity that felt confrontational, and I felt unable to leave the situation safely. When I requested a consultation to continue my existing medication, I was told that the clinician claimed to lack experience with my commonly prescribed treatment and would not be willing to assist, with reference again made to a shared care agreement without any documentation being provided to clarify how this arrangement actually functions.
The clinical nursing team provides excellent care, and the medical practitioners are supportive when appointments are available. However, the reception and administrative staff would benefit from..
Claypath Medical Centre
Clare N.
Some clinicians don't allow sufficient time for patients to describe their symptoms and fail to provide thorough explanations of medical findings. Additionally, they can make you feel like you're..
Claypath Medical Centre
Jill M.
Had a health check with a member of the clinical team today, and they proved to be a real asset to the practice. They demonstrated good knowledge, were approachable and worked efficiently. The..
Claypath Medical Centre
Zanna C.
I am very satisfied with the service provided at this GP practice. It is possible to obtain an appointment on the same day by calling early in the morning, and the clinical staff have consistently..
Claypath Medical Centre
john r.
I recently joined this practice and after attending a few appointments, I have been very pleased with my experience. The team here is outstanding.
Claypath Medical Centre
Richard R.
I am very pleased with the compassionate and respectful treatment I receive at this practice. As someone without nearby family members, I feel fortunate to have access to such a supportive and..
Claypath Medical Centre
Roger S.
An annual health check was completed efficiently and with a positive, professional approach.
Claypath Medical Centre
jacqueline h.
I am very satisfied with the care I have received. All members of the team have been courteous, supportive, and demonstrated a high level of professionalism throughout my visits.
Claypath Medical Centre
Terry L.
This is the finest GP practice I have attended, and I can assure you I have no affiliation with the surgery. The staff make you feel valued and genuinely looked after.
Claypath Medical Centre
Heather M.
I have benefited from outstanding care provided by this medical service over an extended period.
Claypath Medical Centre
sandra r.
As a newly registered patient relocating to the area, I have experienced significant health concerns. The entire team has demonstrated kindness and made me feel welcome, ensuring all my needs have..
Claypath Medical Centre
Barbara S.
The reception team has been extremely supportive and accommodating. They have consistently assisted me with various matters, particularly when I have difficulty navigating digital systems, and they..
Claypath Medical Centre
Alan R.
A welcoming and well-organised practice where booking appointments is straightforward and the reception staff are consistently supportive. The clinical team members are excellent and my experience..
Claypath Medical Centre
Peter R.
Exceptionally quick and efficient service
Claypath Medical Centre
Angus G.
Received prompt and well-informed care.
Claypath Medical Centre
Nigel M.
A stress free experience the clinician was charming, extremely knowledgeable and gave me a clear path forward.
Claypath Medical Centre
Jim T.
All team members demonstrate attentiveness and conscientiousness across both practice locations. There is a clear commitment to maintaining a warm and individualised approach to patient care.
Claypath Medical Centre
Evan
Absolutely disgusting service. Not only do you have to wait 5 weeks for an appointment, they feel entitled to mess around with taking off your repeat prescriptions without telling you. I came here..
Claypath Medical Centre
Mike M.
This medical centre has been excellent. My spouse and I have been patients there for many years since relocating to the area, and we have consistently been satisfied with the service. We have..
Claypath Medical Centre
Patrick N.
I have been a patient at this practice for many years. I have consistently found the clinical and administrative staff to be understanding and supportive. They demonstrate professionalism across all..
Claypath Medical Centre
Robin M.