Newlands Medical Centre

The team were friendly and welcoming, and I felt satisfied with the level of care provided.

This practice does not appear to deliver a satisfactory level of service. Patients seeking appointments continue to be limited to telephone consultations only. It is unclear why face-to-face..

I have been attending this practice since childhood. It was previously considered one of the better surgeries locally. Unfortunately, over the past several years, the standard of service has..

To be honest, it can be challenging to reach them at times, but I've generally had a positive experience at this practice. They took my concerns seriously regarding my mental health and were quick..

The practice appears to be managing a large patient load, which may be affecting their ability to respond to telephone inquiries promptly. Availability for appointments seems limited when attempting..

I had such a positive experience with the reception staff member who assisted me. They were incredibly kind and supportive during my visit when I wasn't feeling well. They went above and beyond to..

The experience was disappointing. The front desk staff came across as disrespectful and unwelcoming to patients. They encourage using digital services, however the online system appears to be poorly..

I have been passed between different departments without reaching a resolution and have decided to leave this practice as a result.

I found the service and customer care to be extremely disappointing. Obtaining repeat documentation for an ongoing health matter required what seemed like countless attempts to reach the practice...

The practice would benefit from additional staff to handle patient inquiries more promptly. In-person appointments with clinicians should be prioritised and made available sooner.

I have been a patient at this practice for over four decades and have noticed a significant decline in the service provided. Obtaining an appointment has become increasingly challenging,..

This practice has significant issues. The clinical staff are competent, however the reception team requires improvement as they operate an overly restrictive gatekeeping system that prevents access..

The reception team consistently demonstrates helpfulness and a pleasant demeanor. We are generally very pleased with the quality of care provided at this practice.

The reception team's approach is quite disappointing. Securing an appointment proves very difficult unless you plan well in advance, and even then you may face lengthy waiting times on the phone..

I contacted the practice three weeks prior to arrange an appointment and recorded the date and time in my calendar, only to discover today that the booking was never actually processed. I now face a..

I would have given this a much lower rating if possible. I had to find a new practice after my previous one shut down, and since registering here I have been unable to secure any appointments..

The staff members were quite dismissive, particularly those in clinical roles. Rather than addressing my concerns, they repeatedly gave the same response without variation. For a physical health..

Attempted to contact the medical centre in the morning after waiting for an extended period, but was unable to reach anyone. Continued trying throughout the late morning without success. Frustrated..

We have been attempting to secure an appointment for my pregnant partner over a two-day period. Upon calling at 8am, we were placed on hold for approximately an hour before the call was disconnected..

I would give a higher rating if possible, but unfortunately cannot. The service has been deeply disappointing. I have struggled to access appointments for quite some time, which has made it..