Haxby and Wigginton Health Centre
one year agoKaren W. 2 years ago • From Google
Bad
Practice removed my negative review online
I'm uncertain about this situation. I submitted a negative review some time ago which appears to have been removed, though I'm fairly certain it was visible previously. I'm wondering whether unfavourable feedback is being taken down?
Haxby and Wigginton Health Centre
one year agoDear Ms Williment Thank you for your leaving your comment querying what happened to your last review. It would appear that your last review I can see was posted 3 months ago on our Gale Farm Surgery Acomb google reviews page which seems to be a page that is no longer in use therefore we were not able to answer that previously for you for which I apologise. Our current active Gale Farm google reviews page is available via this link: https://www.google.co.uk/search?q=Gale+Farm+Surgery+Acomb&sca_esv=d63f50c99ab908a2&sca_upv=1&source=hp&ei=xKaCZuubKuCEhbIPkKaG4AM&iflsig=AL9hbdgAAAAAZoK01M6VAkt9reRp34ZWoq1bIEHP-4wS&ved=0ahUKEwjrjbup8YWHAxVgQkEAHRCTATwQ4dUDCA8&uact=5&oq=Gale+Farm+Surgery+Acomb&gs_lp=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&sclient=gws-wiz As I can see the points you had made in your last review, I will try to answer them now for you. All our GP appointments requests are triaged by a duty doctor who will assess your clinical need for a same day or a routine waiting list appointment based on the medical information you provide to our reception team at the point of contact. The current wait time for a routine appointment is between 3 – 6 weeks however if your medical circumstances change whilst waiting for an appointment then please feel free to let us know as your clinical need may need to be re-assessed for sooner appointment by our duty doctor. Nimbuscare also work closely with our practice to assist in bringing more same day and routine appointments to our patients, and should you wish not to speak to one of their clinical staff when you may dissent at the time you are enquiring about an appointment, and this will be documented on your request. If you are still in need of an appointment as I note some time has passed since you left your last review, then please detail your current circumstances on an 'urgent appointment request' online Klinik form available via this link https://access.klinik.co.uk/contact/haxby-group on the day you are available before 12.00pm and this will go directly to the duty GP for you and you will be advised of the outcome on the day up to surgery closure. Kind Regards Piotr Pacych Patient Experience Team
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Linda W.
Excellent service across all aspects, from the ease of booking an appointment through to the consultation itself and subsequent follow-up care. Thank you very much for the assistance provided to my..
Haxby and Wigginton Health Centre
Matt B.
The level of organisation and mishandling at this practice resembles a chaotic establishment, though the situation is far from amusing. The reception team appear to find the disorder rather..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
M F.
I would like to express my gratitude to everyone who contributed to the vaccination programme. The entire operation was well-organised and professionally managed by all involved. I would..
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Darren D.
Absolutely frustrating as usual! I requested a routine screening that health information everywhere encourages people to pursue, and instead I was told I need to present with specific concerns..
Haxby and Wigginton Health Centre
Rowland H.
When will the practice's contact information be updated on the website? It would be helpful if patients could reach the surgery easily to book appointments through current and accurate phone details.
Haxby and Wigginton Health Centre
Rob C.
Dear Mr Cohen, I am sorry you have had cause to complain. I have asked my deputy manager, Nicole Zannikos, to contact you to investigate this further and find out what happened, with a view to..
Haxby and Wigginton Health Centre
Paige W.
I am very disappointed that my daughter's routine immunisations have been cancelled on multiple occasions, each time just an hour before the scheduled appointment. The same healthcare professional..
Haxby and Wigginton Health Centre
Pauline M.
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
jane h.
I contacted the surgery on behalf of my elderly relative who had run very low on essential medication for their condition. The team arranged for the prescription to be sent promptly to the local..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Rob L.
The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
peter w.
The practice needs to improve its organisation. I was unable to obtain blood forms due to printer issues. I visited multiple locations, encountering various obstacles including one being closed,..
Haxby and Wigginton Health Centre
Vicky B.