KW

Karen W. one year ago • From Google

Rating

Bad

Practice removed my negative review online

I'm uncertain about this situation. I submitted a negative review some time ago which appears to have been removed, though I'm fairly certain it was visible previously. I'm wondering whether unfavourable feedback is being taken down?

Haxby and Wigginton Health Centre

one year ago

Dear Ms Williment Thank you for your leaving your comment querying what happened to your last review. It would appear that your last review I can see was posted 3 months ago on our Gale Farm Surgery Acomb google reviews page which seems to be a page that is no longer in use therefore we were not able to answer that previously for you for which I apologise. Our current active Gale Farm google reviews page is available via this link: https://www.google.co.uk/search?q=Gale+Farm+Surgery+Acomb&sca_esv=d63f50c99ab908a2&sca_upv=1&source=hp&ei=xKaCZuubKuCEhbIPkKaG4AM&iflsig=AL9hbdgAAAAAZoK01M6VAkt9reRp34ZWoq1bIEHP-4wS&ved=0ahUKEwjrjbup8YWHAxVgQkEAHRCTATwQ4dUDCA8&uact=5&oq=Gale+Farm+Surgery+Acomb&gs_lp=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&sclient=gws-wiz As I can see the points you had made in your last review, I will try to answer them now for you. All our GP appointments requests are triaged by a duty doctor who will assess your clinical need for a same day or a routine waiting list appointment based on the medical information you provide to our reception team at the point of contact. The current wait time for a routine appointment is between 3 – 6 weeks however if your medical circumstances change whilst waiting for an appointment then please feel free to let us know as your clinical need may need to be re-assessed for sooner appointment by our duty doctor. Nimbuscare also work closely with our practice to assist in bringing more same day and routine appointments to our patients, and should you wish not to speak to one of their clinical staff when you may dissent at the time you are enquiring about an appointment, and this will be documented on your request. If you are still in need of an appointment as I note some time has passed since you left your last review, then please detail your current circumstances on an 'urgent appointment request' online Klinik form available via this link https://access.klinik.co.uk/contact/haxby-group on the day you are available before 12.00pm and this will go directly to the duty GP for you and you will be advised of the outcome on the day up to surgery closure. Kind Regards Piotr Pacych Patient Experience Team

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