Haxby and Wigginton Health Centre
one year agoKaren W. one year ago • From Google
Bad
Practice removed my negative review online
I'm uncertain about this situation. I submitted a negative review some time ago which appears to have been removed, though I'm fairly certain it was visible previously. I'm wondering whether unfavourable feedback is being taken down?
Haxby and Wigginton Health Centre
one year agoDear Ms Williment Thank you for your leaving your comment querying what happened to your last review. It would appear that your last review I can see was posted 3 months ago on our Gale Farm Surgery Acomb google reviews page which seems to be a page that is no longer in use therefore we were not able to answer that previously for you for which I apologise. Our current active Gale Farm google reviews page is available via this link: https://www.google.co.uk/search?q=Gale+Farm+Surgery+Acomb&sca_esv=d63f50c99ab908a2&sca_upv=1&source=hp&ei=xKaCZuubKuCEhbIPkKaG4AM&iflsig=AL9hbdgAAAAAZoK01M6VAkt9reRp34ZWoq1bIEHP-4wS&ved=0ahUKEwjrjbup8YWHAxVgQkEAHRCTATwQ4dUDCA8&uact=5&oq=Gale+Farm+Surgery+Acomb&gs_lp=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&sclient=gws-wiz As I can see the points you had made in your last review, I will try to answer them now for you. All our GP appointments requests are triaged by a duty doctor who will assess your clinical need for a same day or a routine waiting list appointment based on the medical information you provide to our reception team at the point of contact. The current wait time for a routine appointment is between 3 – 6 weeks however if your medical circumstances change whilst waiting for an appointment then please feel free to let us know as your clinical need may need to be re-assessed for sooner appointment by our duty doctor. Nimbuscare also work closely with our practice to assist in bringing more same day and routine appointments to our patients, and should you wish not to speak to one of their clinical staff when you may dissent at the time you are enquiring about an appointment, and this will be documented on your request. If you are still in need of an appointment as I note some time has passed since you left your last review, then please detail your current circumstances on an 'urgent appointment request' online Klinik form available via this link https://access.klinik.co.uk/contact/haxby-group on the day you are available before 12.00pm and this will go directly to the duty GP for you and you will be advised of the outcome on the day up to surgery closure. Kind Regards Piotr Pacych Patient Experience Team
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
Anthony W.
If you require any form of medical attention, I would strongly suggest considering an alternative practice. Throughout my time living in the area, I have seldom needed medical consultation, but the..
Haxby and Wigginton Health Centre
Mick C.
If I could rate this lower, I would. There is little positive I can say about my experience. I was very disappointed.
Haxby and Wigginton Health Centre
Terry W.
Attended an appointment and underwent a blood test at a local facility on the same day. Called the surgery a few days later to inquire about the results and was directed to ring back after a certain..
Haxby and Wigginton Health Centre
torz L.
You have to struggle to secure appointments. The booking system requires completing a form that can be confusing to fill out, after which there is a lengthy wait for a callback. The waiting period..
Haxby and Wigginton Health Centre
Anita C.
I regularly use the online system to request repeat medications. My last order was placed recently. I am now running low on my supply and cannot find any remaining repeats available through either..
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
Bryant D.
The patient care standards at this practice appear to be inadequate. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
OEDIPUS C.
After spending half an hour in a telephone queue and providing my medical history to reception staff, I received a diagnosis based solely on a description of my symptoms and photographs sent to the..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
Vicky B.
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Gillian R.
Excellent experience today. I submitted my symptoms through the online portal and received a prompt phone call shortly after, offering me an in-person appointment. The clinician was kind,..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Viviane V.
Contacted the surgery for a same day appointment for my husband and received confirmation of an available slot in the afternoon, which was much appreciated. A prescription was arranged to be sent..
Haxby and Wigginton Health Centre
Gavin B.
It would have been preferable to seek assistance elsewhere.
Haxby and Wigginton Health Centre
Pauline M.