The Phoenix Practice

I found the reception staff at this practice to be quite unhelpful during my attempts to arrange an appointment for my child. When I called, I was given specific times to ring back, but when I did..

This practice fell short of expectations. The reception staff were unwelcoming and the clinical staff demonstrated a lack of professionalism during my visit.

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

The service was quite disappointing. I had to wait outside in cold conditions for an extended period just to obtain a straightforward document.

Positive experience overall with pleasant staff.

The reception staff member was absolutely wonderful. They demonstrated grace, patience, eloquence and professionalism throughout. While the practice operates using somewhat outdated systems and..

Excellent family medical practice with outstanding care provided by the clinical team, who have consistently looked after me and my family well. The only drawback is that the reception staff can..

Poor appointment availability. The team are pleasant and welcoming, though the practice appears to be struggling with significant resource constraints.

Are you serious about the new online system? The practice promoted how straightforward and beneficial it would be for everyone. I invested approximately 2 hours attempting to set up an account. I..

There are significant difficulties in obtaining appointments at any time. When slots do become available, they tend to be limited to specific practitioners. The lack of coordination between staff..

I phoned to request an appointment with a preferred clinician, but the receptionist kept me waiting for an extended period. When they returned, they suggested I attend the emergency department due..

Phoenix practice does not deserve a positive rating. The reception staff can be discourteous and lack professionalism in their interactions. Some staff members have communication difficulties that..

Poor experience with the reception and customer service provided.

Called the practice and spoke with a member of staff whose manner I found quite abrupt and dismissive. I felt there was a lack of courtesy and consideration in the interaction. I was very..

Terrible experience. I attended an appointment regarding a minor eye concern. The consultation felt hurried and I was prescribed topical treatments. Unfortunately, my condition has significantly..

I have been attempting to secure an appointment for two months without success. I was given repeated assurances each week that I would receive a callback, which did not materialise. Additionally,..

Based on my many years of experience, I can wholeheartedly recommend this practice as an excellent healthcare provider. While all the clinicians under whose care I was were excellent, I particularly..

Disappointing experience with the waiting time for a response from the practice.

I have been a patient at this practice for over 16 years. The reception team, nursing staff, and clinical staff have consistently demonstrated politeness, professionalism, and helpfulness throughout..

I have been a patient at this practice for three years and have had a consistently positive experience throughout. The telephone service has been efficient, and arranging appointments has been..