The Green House Surgery

My family made the decision to transfer our mother to this practice after seeing the positive feedback from other patients. I must say it was one of the best decisions we could have made, and we..

Absolutely shocking that my child is experiencing respiratory difficulties again. I was informed that the earliest available appointment at the out of hours service would be several days away. I..

Excellent practice that I have been loyal to for many decades, with my family having been patients here for generations before me. The clinical staff, nursing team, and reception team have..

The online appointment booking and prescription ordering system works really well. The reception team is consistently helpful and accommodating. I've never experienced any difficulties when trying..

The reception staff could be more courteous. I was disappointed to be directed to see a nurse when I had requested to see a doctor. There seems to be frequent turnover among clinical staff, which..

I have been a patient at this surgery since my teenage years. Throughout my time there, I experienced consistently high-quality care from multiple clinicians. My only negative encounter prior to..

I visited the practice on a Tuesday in February and found the receptionist to be unhelpful and unprofessional in their manner. I submitted a complaint to the practice regarding this experience but..

This medical practice in the local area appears to be poorly run. My daughter was scheduled for a routine screening appointment tomorrow, but the surgery cancelled it due to staff absence. Rather..

Outstanding care with excellent standards of cleanliness throughout the facility.

I wanted to share some positive feedback about a member of the reception team at The Green House surgery who was working on the front desk on a particular day. I was experiencing significant..

I have no complaints about this practice; they provide excellent care.

Excellent medical practice with efficient appointment scheduling. The team members are wonderful, and I feel fortunate to be registered here.

Generally good with friendly, helpful clinical staff in a modern, clean location that is of easy access and conveniently situated, with additional services available on-site. The administrative..

I have been unable to obtain the cardiac medication I require. I have been directed back and forth between the pharmacy and the surgery, with each blaming the other. This has resulted in multiple..

Excellent welcoming and approachable experience.

It is difficult to reach the surgery through either telephone or online methods, which prevents me from obtaining the care I require.

The person who answered the phone at reception was quite curt and displayed a poor attitude. While it's unclear what may have prompted this behaviour, it seemed inappropriate for someone handling..

Excellent practice, though it was rather disheartening to be interrupted by the reception staff during my visit.

I attended my appointment and checked in at reception. After a brief wait, I was called through to see the healthcare professional who was excellent. They explained everything in a clear and..

Following a surgical procedure, the wound closure required considerable effort to remove due to how firmly they were embedded and their positioning. The clinical staff members spent a significant..