Elswick Family Practice

I have been a patient at this practice for a considerable length of time. Throughout my time here, I have consistently experienced excellent care and attention from all members of the team,..

I received a message cancelling my appointment without my consent, despite having notified the relevant staff member of my arrival. After being asked to wait, I spent an hour and a half in the..

A service that prioritises patient needs, where I have consistently felt heard and valued. Appointments with clinical staff are readily available within a short timeframe, and medication requests..

I am approximately 11 weeks pregnant and attended this practice during my fourth week of pregnancy to inform them of my pregnancy. They scheduled my first appointment for the 13th week. When I..

I have consistently had very positive experiences at this practice. On each visit, the team demonstrated politeness and helpfulness. I was attended to without significant delay and felt that they..

Had a wonderful experience with the service today. I completed an online form through the NHS app last night and was told I'd hear back by 6 in the evening. A message came through around 7 in the..

I'm satisfied with the service overall, though there are occasions when my calls to the practice go unanswered.

The standard of care appears to have declined. When instructed to contact the practice at the designated morning time, I made multiple attempts on separate occasions while experiencing prolonged..

Excellent care with a welcoming approach 😁

The reception team frequently makes errors and the appointment delays are extensive, making the wait to be seen quite lengthy.

The reception team appears to have reliability issues. When calling the surgery, callers often find themselves waiting on hold for extended periods while being told they are next in the queue, only..

This practice has been wonderful in supporting me with my health concerns. The clinician I saw provided excellent care and I would recommend anyone to visit and speak with the staff. The..

It is extremely difficult to reach the practice by telephone, and when appointments are eventually secured, the experience feels dismissive and unhelpful. During a time when I needed medical..

This practice appears to lack effectiveness in serving its patient population. The appointment system requires calling at an early hour for same-day availability, yet appointments are frequently..

Absolutely wonderful practice, very supportive and well-informed team. Nothing seems too difficult, everyone makes an effort to help with any issues that arise.

I consistently experience significant delays beyond my scheduled appointment times at this practice. This pattern has occurred repeatedly during my visits. I would consider seeking alternative care..

The practice staff consistently demonstrate helpfulness and courtesy, creating a welcoming and at-ease atmosphere during appointments.

I have had a positive experience at the practice, with appointments generally running on schedule during my visits.

I was disappointed with my experience at this practice. The reception staff came across as unwelcoming to patients. Finding an available appointment proved very difficult, as slots seemed to be..

I found the experience quite unsatisfactory. The staff seemed indifferent to my concerns, and the reception area was particularly disappointing.