SS

Strudelgreen S. 8 months ago • From Google

Rating

Excellent

Practice struggles with communication and record handling

I have been attending this practice for a considerable time. The quality of services appears to be influenced by the level of funding available to the organisation. Additionally, when issues arise, there seems to be a tendency to reframe patient circumstances in ways that feel defensive rather than collaborative. The focus sometimes appears to be on risk management rather than on resolving health concerns or providing appropriate ongoing care. From my perspective, this approach has made it difficult for the practice to support patient wellbeing effectively. I have also experienced concerns regarding how patient information is handled, which appears to occur with some frequency. These concerns include instances where information has been shared with unintended recipients, discrepancies between what patients report and how it is documented, and situations where sensitive information has been disclosed without adequate anonymisation. I am choosing not to provide specific examples in order to protect my privacy. I am rating this review highly primarily to ensure it remains visible.

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