Martonside Medical Centre

Disappointing experience. I took my young child to a pharmacist for guidance and was advised that a GP consultation was necessary within 24 hours. When I contacted the surgery to request an..

Excellent clinical care undermined by discourteous and disorganised front desk staff. The medical practitioners demonstrate courtesy and considerable efficiency. Hospital specialist referrals are..

This medical centre appears to be very poorly managed. I ordered a repeat prescription through the online system and it was not processed until I had to telephone to follow it up. Looking at other..

I recently spent a considerable amount of time waiting on hold, only to have the call disconnect unexpectedly. I would simply appreciate the opportunity to speak with someone.

The overall experience has been disappointing, particularly with the administrative team. While the clinical staff have been satisfactory, the support staff demonstrated an unhelpful attitude and..

Disappointing experience with appointment booking. I have consistently struggled to reach the practice by telephone when attempting to schedule an appointment. I have found it necessary to either..

This is one of the worst medical centres I have experienced being registered with. My partner required a vaccination for occupational health and safety purposes, with all expenses covered by their..

Previously maintained a strong reputation, though service efficiency has declined somewhat over the past year. Appointment availability has changed noticeably, with wait times extending beyond the..

I found the service did not meet my expectations.

A deeply disappointing experience. I was advised by a specialist last week to contact my GP practice regarding an urgent surgical matter. When I called, the receptionist's manner was extremely..

Waited approximately thirty minutes attempting to reach the practice by telephone. When the call was eventually answered, it was disconnected shortly after. Upon finally connecting with reception..

I called the surgery to arrange an appointment with the nurse practitioner, who advised me to contact the reception team and request an urgent visit if my symptoms persisted following my course of..

Extremely frustrated with the manner of the reception team. They come across as unwelcoming and dismissive when responding to patient inquiries, which feels unprofessional. It appears there is a..

I have had a very negative experience with one of the doctors at this practice and am in the process of making a formal complaint.

I arranged a telephone consultation with a clinician who called my home number instead of my mobile as agreed. After a 45-minute delay, they eventually reached me on the correct number, provided a..

I have had multiple experiences with what I perceived as unprofessional and dismissive conduct from the reception staff at this medical centre. Their apparent lack of interest and reluctance to help..

I was unable to obtain an appointment when I attempted to book one.

Poor experience with unhelpful front desk staff. Would recommend considering an alternative practice.

The reception staff demonstrated a lack of warmth and attentiveness during my interactions. While not all team members were affected, a couple of individuals came across as dismissive and unhelpful...

Excellent experience with welcoming and approachable healthcare professionals providing good service.