GC

Giovanni C. 3 years ago • From Google

Rating

Excellent

Practitioner listened and provided helpful support numbers

I attended an appointment at this practice recently to discuss mental health support. Having previously accessed mental health services on an intermittent basis, I was uncertain about what this experience might be like. My previous encounters had been mixed—some staff were supportive, whilst others came across as unhelpful or indifferent. This practice was different. The practitioner I saw demonstrated genuine compassion, patience and empathy throughout our consultation, which contrasted positively with my earlier experiences elsewhere. They provided me with a list of contact numbers for times when I might be struggling, something I had not received previously. This resource has proven invaluable; whenever I'm having a difficult evening, I can reach out and speak with someone, and the support I receive makes a meaningful difference within a short space of time. I would recommend this practice to others.

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