Park View Surgery

I had a very negative experience with this practice across all aspects of my care.

Poor experience overall. I have attended multiple appointments regarding various health concerns. I felt that referral requests were not being granted. The approach has been to increase medication..

I've encountered more warmth from a stone! I've been attending this surgery since childhood, and the compassionate approach that once defined the practice has largely vanished. The staff members I..

Excellent service, the staff are so caring, appointments are always provided when my elderly relatives need them. The clinician is always following up the care with a telephone call.

I am disappointed by the changes that have occurred at this practice, which I previously regarded positively. During a recent visit, a clinical measurement was taken in the waiting area while..

I would rate this practice exceptionally highly if it were possible to go beyond the standard scale. While I acknowledge that frontline staff can sometimes appear challenging, they are frequently..

My family and I have been patients here for many years, and I personally have been registered for a considerable time. Previously, I was very satisfied with contacting the practice for appointments,..

I have always been reluctant to leave negative feedback and have tried to identify some redeeming qualities to justify a two or three star rating, but unfortunately I cannot find them anymore. When..

This GP practice has experienced a notable deterioration in quality standards over time. Previously, it was characterized by staff who demonstrated genuine concern and delivered supportive care, but..

I attended a pre-booked appointment and found myself waiting over an hour while various measurements and checks were carried out. During the visit, I felt judged regarding my weight and received..

I would strongly advise caution. I had been attending this practice for many years. When I contacted them regarding back difficulties, I was directed towards physiotherapy without being offered a..

Securing an appointment is challenging, and when one becomes available it typically involves a considerable wait. Based on past visits, appointments have been rearranged without prior notification,..

I have been attending this surgery for two decades, but while accessing appointments has historically been challenging, the current situation feels significantly worse. The practice maintains..

The reception team could benefit from improved customer service training. Following a telephone consultation, I was advised to contact reception to schedule some routine tests. The phone line..

The practice has become increasingly difficult to access since the pandemic, with significant challenges in securing appointments through either online or telephone booking methods.

Disappointing experience with the service provided by front desk and administrative personnel, who displayed a lack of compassion and an unhelpful demeanor. We were initially asked to pay a fee for..

A four-day wait was required to obtain a telephone consultation. This felt like an inadequate timeframe.

I've been a patient at this practice for many years, primarily because of its convenient location for me. While I've heard various comments from others about their experiences, and I did encounter..

Disappointing experience at this practice with extended wait times. Encountered recurring difficulties regarding prescription management and booking appointments. Staff were not particularly helpful.

The reception team's phone answering service could be significantly improved. There are often lengthy wait times to reach someone, and the staff members who do answer sometimes seem uncertain about..