FM

Faith M. one year ago • From Google

Rating

Excellent

Pre-procedure call made all the difference

I attended a procedure today that I had been quite nervous about, having heard various concerning accounts beforehand. In the days leading up to the appointment, one of the clinical team contacted me to provide information, reassurance, and discuss available options including pain management choices and specialist referrals if needed. During the procedure itself, the supporting staff member helped keep me calm and distracted while the lead clinician explained each step as it progressed. After the procedure was completed, I was given adequate time to recover, settle my nerves, and feel composed before being discharged. I never felt hurried through any part of the experience. Both members of the clinical team demonstrated professionalism, compassion, and genuine consideration throughout. Their approach made a significant positive difference to my experience as an anxious patient. I am very grateful for their care.

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