KK

Kristi K. one year ago • From Google

Rating

Bad

Pregnant and dismissed by heartless receptionist

I reached out to schedule an urgent medical consultation due to pregnancy-related health concerns that require immediate attention. When I contacted 111 online, they advised me to call my GP. A receptionist responded with an incredibly unprofessional attitude, literally laughing and repeatedly stating that "the doctor doesn't want to look at this." Her dismissive tone was devastating, and when I explained my genuine medical need, she suggested I go to a pharmacy, seemingly implying I was seeking a free prescription. At the pharmacy, the staff were appalled by my experience. They provided me with a cream, but the instructions explicitly stated that pregnant women should only use it under direct medical supervision. I was left bewildered: how can I obtain professional medical advice when the doctor refuses to see me? This experience was an absolute nightmare.

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