HB

Hannah B. one year ago • From Google

Rating

Bad

Pregnant and humiliated by rude receptionists

The receptionists at this medical practice consistently leave me feeling utterly distressed. I actively avoid calling them whenever possible, but today, being pregnant, I had no alternative. There have been multiple instances where I've ended phone calls in tears, unable to secure an appointment, forcing me to send numerous emails addressing the issue. This morning, I called regarding a sensitive matter. The receptionist curtly told me to book online, which I explained was impossible today. She then mockingly laughed, seemingly irritated that I was requesting her to perform her actual job (with what sounded like her colleague also giggling). She abruptly scheduled an appointment and demanded to know the reason, causing my heart to race as I nervously shared personal medical information, feeling completely unsafe and vulnerable. I'm not typically someone who writes reviews, but I can confidently state that every single interaction with these receptionists has left me feeling bullied, anxious, and emotionally devastated. Despite repeatedly highlighting these problems through emails, it appears no meaningful training or accountability measures have been implemented.

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