LB

Lucy B. 3 years ago • From Google

Rating

Bad

Pregnant and ignored at 8 am

One star is actually generous. I'm baffled how these general practice clinics continue operating. Being pregnant, I urgently required a medication consultation and called the surgery at 7:59 to secure a call-back slot. Predictably, they never contacted me. When I followed up at 9:20 inquiring about the missed call, they ludicrously claimed they had attempted to reach me. Upon checking my phone records, I found absolutely no evidence of missed calls or voicemails. The treatment of patients is appalling, and without fail, I encounter surly, condescending receptionists who seem to relish being unhelpful. Their dismissive suggestion that I should visit an urgent medical centre is laughable - those centers are overwhelmed precisely because these practices refuse to provide proper patient care!!

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