SC

Sophia C. one year ago • From Google

Rating

Bad

Pregnant patient's frustrating hospital experience

I received shockingly poor service today. Being pregnant, I was shuffled between hospital departments, only to be told to wait in urgent care - not feasible with my work commitments. Then, I got this text: "Hi Sophia, I've spoken with the practice manager who's cancelled another patient's appointment for yours. They've sent you the details." From Nene Valley Hodgson Medical Practice. How utterly unprofessional! I never asked for someone else's slot to be taken. It's distressing to think they'd so casually cancel appointments. Makes you wonder if your own could be axed at any moment for someone else. The whole experience was absolutely disgraceful.

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