West Common Lane Teaching Practice

My most recent visit was disappointing.

The telephone waiting times are extremely lengthy, and I was informed that appointments are not currently being scheduled. I was advised to call back at a later date, which would mean facing another..

I have significant allergies requiring emergency medication. Following a consultation about my current allergy treatment being less effective than needed, I was prescribed an over-the-counter..

I had a very poor overall experience at this practice, characterised by dismissive attitudes and inadequate communication. Following a hospital appointment, recommended medications were not..

I must express how genuinely wonderful, kind and patient the reception team and clinical staff are at this practice. The organisation should take great pride in their service, and I would give them..

Accessing an appointment with a clinician feels extremely difficult, with the reception staff presenting a significant barrier to getting through.

The service fell significantly short of expectations. The reception staff appeared to lack interpersonal skills when dealing with patients.

I am writing a review on behalf of my mother, who has recently undergone surgery and appears to be experiencing significant difficulties during her recovery. She is experiencing considerable pain..

I have had a very difficult experience with this practice and have since decided to switch to another surgery. I found the level of support provided to be inadequate, and I felt that my care was not..

As a newly registered patient, I have had no issues so far, though I have noticed the service hours are more limited than what I was accustomed to at my previous practice. Extended opening times,..

I attended for a hearing assessment and experienced issues with the equipment used during the test. Other medical professionals I consulted suggested that the device may not have been functioning..

Once more I find myself waiting for a callback from the practice. This has been a consistently frustrating experience, as it is extremely difficult to secure an appointment to see a doctor in..

I have to say in all honesty since I rejoined the practice I cannot complain about anything. When I have called, I have been able to get an appointment, and my repeat medications have always been..

Called at the start of the day to request an urgent appointment and found myself 6th in the queue, so I opted for the call back option. The practice rang back very quickly and scheduled me in for..

The experience with the medical team was disappointing, with several problems and mistakes encountered during my visits.

Attempted to inform the practice that a patient was in hospital and had been waiting for over twenty minutes without receiving assistance. Questioned whether adequate reception staff were available...

I recently relocated from the south and I can confidently say that this medical practice has been significantly better than my previous experiences elsewhere. The reception staff I've encountered..

Some members of the reception team can come across as unwelcoming and appear disengaged when assisting patients.

This practice has not met my expectations. The staff members appear indifferent to patient concerns, and I have found the interactions to lack compassion. Both reception and clinical staff have not..

I have been attempting to secure an appointment for several days. The practice referred me to the pharmacy, but the pharmacy advised that I require immediate medical attention. When I contacted the..