Middle Chare Medical Group

We primarily attend the branch location of this practice and find it to be absolutely excellent. The reception team are remarkably supportive and attentive, consistently making us feel valued as..

Getting same-day appointments after 9AM appears to be extremely difficult, with the practice recommending calls at 8AM. However, the phones do not seem to be answered at that time, requiring..

Unable to schedule appointments ahead of time, as I was instructed to call at opening time to secure a same-day slot. I took time off work to make this call, but after ringing just after 8am, I have..

The practice has been disappointing recently. Both my family member and I have struggled to secure appointments, as it is consistently difficult to get through on the phone. When callbacks are..

**** LOW RATINGS FOR A REASON**** I have decided to leave this surgery and go elsewhere due to the attitude of the receptionist. Very abrupt and rude person, very unhelpful, just kept abruptly..

The staff member was unhelpful and displayed unprofessional behaviour during my visit.

Called the surgery and obtained an appointment the same day for my daughter. We were seen by a nurse practitioner who provided excellent care. They conducted a comprehensive examination and offered..

If I could give no stars I would! The car park situation is problematic as it is consistently full, yet it appears many of those parked vehicles do not belong to people attending the surgery. I..

This practice has been extremely disappointing. There never seem to be any available slots, and when contacting the surgery, you're consistently advised to call back at 8am the following day only to..

It is almost impossible to get in touch by phone to make an appointment at this surgery! Is it possible to use emails to try and make an appointment instead?

If I could give it a 0 I would, my family member experienced a serious health event recently. They attended hospital and after a lengthy wait were discharged with instructions to arrange follow-up..

My daughter had a negative experience during a vaccination appointment. She was interested in exploring private options for a particular vaccine and felt pressured by the healthcare professional..

Excellent experience, I'm always able to secure an appointment at a time that suits me and the team members are welcoming and supportive!

Additional- Feb 2025 - A recently joined clinician has chosen to prioritise clinical guidelines over consideration of established patient history. My father had an emergency imaging appointment..

Called to arrange a routine appointment and was offered one approximately two weeks away, then discovered the online booking system and secured an appointment within a couple of days instead. This..

Excellent practice with consistently helpful staff throughout all departments. Nothing but positive feedback from my experience across multiple visits. Very satisfied with my choice to register..

I appreciated the excellent service and was able to secure a prompt appointment with a friendly healthcare professional. Within three hours of making my initial call, I had received my prescription..

I'm considering switching to a different practice. It's extremely difficult to get through and book appointments. When you do manage to secure one, you're often told there's nothing available and..

Unable to secure an appointment through standard booking methods. When enquiring about alternative options, I was directed to use the online system but wasn't given guidance on the access..

Disappointing and frustrating experience overall. The reception team were pleasant and helpful, however I found the clinical staff unhelpful. I attended with a health concern that I felt required..