Douglas Grove Surgery

Called the medical practice concerning my young daughter's health, only to be met with dismissive indifference. When I sought guidance about her illness, they essentially said they didn't want her..

I've been a patient at this medical practice for a few years, registering my twins right after their birth. They've had several visits for immunizations and their initial health check. Throughout my..

I just experienced an incredibly peculiar phone conversation with this medical practice. It was a call I anticipated, but not from this specific office. Initially, the conversation felt highly..

Extremely disappointing customer service experience

Had an appointment with nurse Miss K Watson today, and I was thoroughly impressed. She provided top-notch care, displaying a warm and welcoming demeanor. Her helpfulness and professional approach..

I scheduled a phone consultation for 11:20 AM today, and it's now 12:47 PM with absolutely no call received. This medical practice is hands-down the most unprofessional I've ever encountered. The..

Their phone communication is completely non-existent. The recorded message claims they are resolving telephone system problems, but this excuse has been running for twenty-four months, which is..

I'm compelled to share my appreciation for this medical practice. Having been a patient for quite some time, I can genuinely attest to the exceptional professionalism and compassion demonstrated by..

My spouse encountered login difficulties while attempting to reorder recurring medications on February 27th due to system issues. The receptionist verified the problem and promised to have the..

One physician demonstrates genuine compassion and empathy, while another staff member displays an unprofessional and dismissive attitude towards patients.

We attempted to schedule a consultation for our child, but were only promised a physician's return call, which was supposed to happen by the conclusion of the previous week. We're still in the dark..

I feel compelled to share my frustrating experience with this medical practice. On two separate occasions, I've been unable to secure a timely appointment when calling just after the surgery opens...

Impossible to get an appointment or speak with medical staff, constantly left waiting on hold with no resolution in sight.

Terrible surgical front desk staff acts like she's more knowledgeable than emergency medical personnel. Scheduling an appointment is a nightmare, with phone staff who promise callbacks but never..

During my almost two-year tenure at Douglas Grove, I can genuinely affirm that my experience has been entirely trouble-free. The staff and environment have consistently been welcoming and pleasant.

Called at 8:30 and was placed 29th in line, and after waiting an hour, I progressed to 3rd position only to be abruptly disconnected with a message that all representatives were occupied. When I..

Professional staff, spotless environment, and swift assistance.

I spent nearly three-quarters of an hour navigating their system this morning, ultimately discovering that no consultation slots were available. Living with persistent tennis elbow has severely..

Overall, I've had a very positive experience with Douglas Grove surgery. The general practitioners are consistently warm and welcoming, the nursing staff are always supportive, and I've found the..

Booking an appointment might require some patience, but the wait reflects the practice's popularity - everyone wants to be seen here, which speaks volumes about their quality! A year on, and I'm..