Larwood Surgery
SC
Simon C. 4 years ago • From Google
Bad
(2021) Extremely poor communication and procedural inefficiencies. Hospital letters are simply filed away or left neglected in trays for months. It's been increasingly challenging to accomplish anything, with reception staff seemingly undertriaging everything or lacking proper training and dismissing concerns with misleading responses. In mid-December 2020, they suspected a stroke but only advised taking Aspirin until the New Year. Subsequently, they believed I might have experienced a heart attack or severe angina due to 20 minutes of breathlessness, hastily prescribing emergency Nitrous and dispatching me to A&E without a proper examination. A&E staff were frustrated after finding nothing wrong following 3 hours of monitoring and blood tests. A significant overhaul is desperately needed. Today, I'm apparently unable to request painkillers because everyone is "TOO BUSY" and am instructed to call back tomorrow. Doctors make impulsive referrals without consultation, seemingly to fulfill bureaucratic requirements, and then express surprise when patients cancel these referrals. (2022) A year later, after continued complications, I'm switching surgeries! Critical medication was cancelled without my Neurologist's permission, and their letters were filed away without implementing recommended actions. Essential prescriptions were denied due to unread neurological correspondence. Messages remain unanswered or rejected outside specific time frames. Random doctors make unexpected calls, assuming chronically ill patients are perpetually available and unemployed. I'm thoroughly frustrated. Just before transferring, I needed a critical medication prescription rerouted to an alternative pharmacy due to Boots' reduced hours. After two days of requests, I was compelled to seek unpaid leave from work to resolve the issue. Utterly inefficient. I've now joined Newgate Street, who have been exceptional—processing prescriptions within hours and proactively communicating via phone or text when uncertain.
Kelsey O.