Alnwick Medical Group

Attempting to manage prescriptions and secure appointments has been a consistently frustrating experience. Prescription modifications occur without prior notification, and discontinuations happen..

Called the prescription service and was instructed to use the online system instead. I attempted this but was unable to locate the option I needed, so I contacted the surgery to explain my..

It is very difficult to get in touch with this practice. The staff do not seem particularly responsive unless concerns are raised formally. The overall standard of service falls well short of..

I have consistently experienced high-quality clinical care from the medical and nursing staff, and the administrative team have always been courteous and welcoming. However, I am deeply concerned..

I had an extremely negative experience at this practice. I attended an appointment on a Friday morning and was advised that medication would be necessary to address a potential health concern...

I was able to reach the medical team on two occasions before mid-morning today. I have a scheduled appointment with a healthcare professional for the following week and have submitted an online..

Excellent service. I called this morning without anticipating an appointment would be available the same day. I was offered a consultation at 9, an imaging scan at 11.40 and received my results by..

Since relocating to the area, I have been very impressed with the care provided by the local medical practice. The team has proactively offered me preventative health assessments and laboratory..

Excellent service and help received during today's visit xxx.

I am rating this as one star only because there is no option for a lower rating. I experienced the discontinuation of my medications for a cardiac condition without prior notification. Similarly, my..

I have found nothing to criticise about this practice. They have delivered the assistance I required when I needed it and I have not encountered a more supportive team. The only drawback is that the..

The online consultation system frequently experiences technical issues and obtaining an in-person appointment proves very difficult. There are concerns about the appropriateness of non-clinical..

Delivered a letter requesting an important referral, and made several follow-up attempts. However, no one at the practice seemed aware of it, and it remained unactioned after an extended period...

I recognise that staff at the practice are likely stretched, particularly during busier periods, but the challenges are significant enough that I feel they should openly acknowledge the difficulties..

Excellent healthcare professionals. Consistently demonstrate kindness, empathy and encouragement. I do wish there were a practitioner available in my local area.

The clinical staff are excellent, however the website presents information in a way that feels misleading. The reception team are courteous, but they should be able to offer straightforward..

I consistently receive excellent care from this practice.

I have consistently received excellent service at this practice. When the online consultation system is unavailable, I am able to reach someone by telephone, though there can be a wait which is..

I have been attempting to secure an appointment over the past week. The phone lines become available at 8am, which coincides with when I am typically out working. Today, I was able to reach the..

Excellent practice with genuinely supportive staff members. While appointment availability can be challenging, this appears to be a widespread issue affecting most practices rather than a problem..