Glebe House Surgery

We visited this surgery to complete registration paperwork as prospective new patients. The person at reception came across as dismissive and abrupt, which made the experience feel unwelcoming. The..

Received a text message requesting contact with the surgery about some blood test results. When I called back, the receptionist explained that an appointment would be necessary to discuss the..

I attended a vaccination clinic at the practice on a recent Sunday for Covid and flu immunisations. I wanted to commend the team at Glebe House for running an excellent session - the appointment..

The appointment schedule at this practice frequently runs behind, and extended waiting times before seeing a clinician are commonplace rather than the exception.

I attended an early morning appointment and despite the clinician running behind schedule, they were exceptionally comprehensive and took their time with me. It was a positive experience, and I left..

The clinical staff I've encountered have been pleasant and professional as you would hope, however the experience is undermined by difficulties with the front desk team, whether due to being..

Called early in the morning and found myself quite far back in the queue to speak with someone. When I tried again shortly afterwards, the available slots had already been filled. The earliest..

We recently joined this practice and have been impressed by the welcoming and professional approach demonstrated by everyone we've encountered, including those at reception, in the pharmacy, and in..

It is fairly straightforward to secure appointment slots through early morning telephone contact. Routine health assessments are consistently organised. Reminders for immunisations are reliably..

Consultations were generally punctual, and the team demonstrated a welcoming and helpful approach throughout my visits.

The speed at which prescriptions are processed at the pharmacy can sometimes be quite frustrating.

Excellent service from the practice team once more. The process of registering my child as a temporary patient was handled swiftly and with professionalism. My child was subsequently seen promptly..

The medical professionals and team members are typically very pleasant and welcoming. Unfortunately, this positive experience was diminished by an interaction with someone at the pharmacy counter. I..

I want to leave a very positive review for this surgery because the care and service I receive really mean a lot to me. The practice is modern, clean, and welcoming. There is free onsite car..

Relocated to the area approximately a year ago and transferred my care to this practice. I had come across some comments suggesting the team might be unwelcoming, but this did not align with what I..

Had an appointment and found the clinician to be very understanding and attentive to my concerns.

Arranging a standard appointment proves to be quite challenging. Calling at the start of the day means competing with numerous other patients attempting to reach the practice simultaneously, and you..

I am extremely grateful to the pharmacy staff member who assisted us with resolving an issue. The service provided was outstanding and helped us avoid considerable worry. We truly appreciate their..

The team members were welcoming and approachable. The clinical professionals provided excellent care.

Extremely disappointing experience.