ST

Steven T. 7 months ago • From Google

Rating

Bad

Prescription delays and dismissive responses to concerns

I found this surgery to be deeply disappointing. Initially, there were considerable difficulties in arranging a prescription, which caused significant concern as the medication was essential for my partner's health and wellbeing. Following this incident, we received correspondence from the surgery indicating they would not accept this type of behaviour and issued a warning. However, it appears there is tolerance for multiple errors on their part regarding prescription management. When attempting to book an appointment, I was unable to secure one. I would strongly recommend that the practice consider professional development training for their staff in customer service and communication. Overall, this has been the most unsatisfactory healthcare experience I have encountered, and I would advise others to look elsewhere for their medical care.

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