Townhead Surgery

Called the surgery shortly after 8am on a Friday morning and was second in the queue. The call was answered within 2 minutes. Within 4 hours I had visited the surgery, been assessed by nursing and..

I have been obtaining medication through online sources for over a year due to difficulty accessing appointments with a practitioner of my preferred gender. I have experienced two instances where my..

I ordered my prescription well in advance but it failed to arrive by post as expected. When I attempted to contact the practice by telephone, I experienced a lengthy wait before the call was..

The receptionist's manner was somewhat unfriendly, however the clinician was pleasant and provided good support.

The service at this practice falls short of expectations. While I recognise that staff are busy and resources are stretched, I found it concerning that my medication request took over six working..

Wonderful experience. The team went above and beyond to provide assistance.

Nearly 4 weeks ago I requested an appointment regarding smoking cessation support. I eventually managed to speak with a helpful staff member and we went through everything thoroughly, with a..

The practice appears difficult to reach by telephone, and I felt that my health concerns were not adequately addressed over an extended period. I was disappointed by the level of support provided..

I cannot speak highly enough of the team at this practice. They demonstrate patience, professionalism and genuine warmth when interacting with patients both during visits and over the telephone. I..

Unfortunately, I had another frustrating experience with the reception team regarding a prescription issue. I was disappointed to be told I would need to wait several days for an alternative..

Thank you to the wonderful clinical team and reception staff at Townhead surgery for their support recently. My son had a small wound that appeared to be becoming increasingly inflamed and I felt..

Travelled to collect a prescription for a family member, spending 40 minutes on the round trip, only to find the surgery closed despite the website indicating it would be open. Upon arrival,..

Having recently relocated to the area, I have been registered with this practice for approximately two years. I have consistently been able to secure appointments promptly, including on two..

Unable to reach the practice via the phone line, as it is consistently either busy or the call drops after waiting. The service experience has been disappointing.

I recently called to arrange an appointment with a healthcare professional regarding an issue with my eye. The reception staff suggested I visit an optician instead, but unfortunately that facility..

Excellent healthcare professional who demonstrated kindness, consideration and outstanding quality of care.

Both my wife and I feel very fortunate to have this surgery as our healthcare provider. We cannot speak highly enough of the team, who are consistently polite, caring and professional, while also..

Extremely supportive, welcoming and efficient care provided. This practice stands out as the finest I have experienced.

I've just attended my yearly review at the local surgery. The healthcare professional I saw demonstrated exceptional compassion and understanding. I have a significant anxiety around needles, and..

I cannot express enough gratitude to all the staff across both practice locations, from those at the front desk through to the clinical team, for the excellent support and care they have provided to..