Lanchester Medical Centre

The management team requires immediate changes.

My time at the medical centre was very positive. Despite the practice having received unfavourable feedback previously, I have noticed a marked improvement across various aspects of the service.

The practice has undergone staffing changes that have affected patient confidence. There are concerns about the qualifications of those now handling telephone consultations and clinical decisions.

I found the service to be quite poor, and I suspect those who haven't experienced repeated calling attempts might have a different perspective. There appears to be limited communication between..

Simply the best - from receptionist to clinical staff to practice management to the doctors. Prompt, polite, compassionate and efficient care throughout - I would give 10 stars if I could. Thank you

This experience was extremely disappointing. I was expecting a callback within a specific timeframe but did not receive one. The level of care and understanding shown felt inadequate, particularly..

After more than ten years with the practice, the departure of one particular clinician was the final reason for me to leave. The quality declined noticeably following the change in management, and I..

I contacted the reception team on behalf of someone who had recently relocated just outside the practice boundary and was attempting to register elsewhere. When seeking to arrange an appointment for..

The receptionist's manner during the telephone call was not pleasant.

I recently relocated to the area and registered with this medical centre and I'm delighted with my decision. I'm extremely grateful to the clinical team for their prompt attention to my scan results..

I've been a patient at the practice for over 18 years. From 2023 onwards, there was a significant change in the way things were managed, and the approach became notably more helpful and thorough...

The practice requires patients to be referred by a healthcare professional before scheduling appointments, which is understandable. I successfully contacted the surgery early on a weekday morning..

Excellent service. Was referred to a specialist clinic at one location but was told there was a long wait. The receptionist arranged for my referral to be redirected to an alternative hospital and I..

It's concerning that the situation has reached a point where team members, whether currently employed or formerly associated with the practice, feel compelled to defend their workplace. The..

This medical centre used to provide excellent care, but the quality has noticeably deteriorated over the past couple of years. There is inconsistency in seeing different clinicians at each visit,..

Excellent standard of care and service provided

It is extremely difficult to obtain an appointment at this practice.

The team here consistently demonstrates a high standard of care. Since becoming a patient with additional needs, I have reached out on several occasions and have found them to be very understanding..

Disappointing experience with lengthy delays in securing an appointment and extended waiting periods.

I would like to commend the reception team and those handling telephone enquiries for their professionalism, compassion and welcoming demeanour in their roles. The locum clinicians who have recently..