MP

Melanie P. one year ago • From Google

Rating

Great

Prescription hiccup saved by helpful staff

I aim to provide balanced and truthful feedback, especially when it might influence someone's choice of medical practice. I genuinely acknowledge that every NHS sector has faced challenges since covid, and this practice is no exception. Securing face-to-face appointments is difficult unless urgent, with typically lengthy waiting times. Their online system is frustratingly complex, often resulting in either being brushed off or advised to go to A&E immediately! My personal frustration arose from a repeat prescription being "rejected" without any notification, only discovered when attempting to collect medication at the pharmacy. Fortunately, the reception staff were incredibly supportive and quickly resolved the issue, ensuring I received my medication that same day. The online prescription team proved equally responsive and helpful. I've consulted various GPs here who generally listened and addressed my health concerns. Admittedly, a couple of consultations left me feeling worse than before entering. However, I recognize this isn't unique to this practice - different doctors resonate differently with different patients. Despite its imperfections, I would recommend Farnham Group Practice because its strengths outweigh its weaknesses. It's crucial to remember people tend to write reviews after rare negative experiences, overlooking the numerous positive interactions they've previously enjoyed! (This comes from my experience across 14 different GP practices throughout my life!)

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