ZB

Zainah B. one year ago • From Google

Rating

Bad

Prescription issues and poor communication left me stressed

Dreadful experience! I have never encountered such poor patient care, particularly regarding medication management and communication responsiveness, which is virtually non-existent. There appears to be no effort to address or enhance any aspect of the service. It is genuinely distressing to engage with this practice. Regarding complimentary NHS screening opportunities, patients should receive notification but do not. When appointments are booked, there is questioning about the appropriateness of the screening despite NHS correspondence indicating eligibility. Several team members, including clinical staff, have been discourteous. No steps are taken to resolve these issues.

Begg Practice St. John's Hill Surgery

one year ago

Hello, Zainah Thank you for taking the time to share your feedback, even though I’m truly sorry to hear about your negative experience regarding our patient care, especially with prescriptions and communication. Your concerns are important to us, and we understand how stressful this situation can be. I want to assure you that we are currently investigating the issues you've mentioned and have implemented several solutions aimed at improving our service. If you continue to face challenges, please reach out to us directly, and we will prioritize your concerns. We can coordinate with our pharmacy team to address and resolve any outstanding matters as quickly as possible. Your feedback helps us improve, and we sincerely appreciate you bringing these issues to our attention. We hope to improve your experience with us in the future. Best regards, Begg Practice Team

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