Heywood Health
Blue W. 9 months ago • From Google
Average
Prescription issues and poor communication let them down
I previously left a positive review several years ago regarding the care received. However, my recent experience has been disappointing, particularly around obtaining repeat prescriptions. I have found myself without medication on multiple occasions, which has been concerning. Communication could be improved, especially when there are delays or when issues are resolved without notification. While some reception staff are pleasant, interactions can be inconsistent. The process for obtaining medication has felt unnecessarily complicated, particularly given changes to service locations. Additionally, I was contacted by the practice following my review through both a phone call and a message via their online service.
I found the appointment system frustrating and was unable to secure same-day slots for my child. The response I received was consistently that availability was not there, with suggestions to contact..
Heywood Health
Phil M.
Unable to arrange a blood test through this practice. I was informed that I could obtain empty sample containers and have the testing completed at the hospital instead. This approach seems to offer..
Heywood Health
Michelle R.
I've been unable to secure appointments when needed, as the earliest available slot is several weeks away. This is frustrating when dealing with current health concerns. I'm considering switching..
Heywood Health
Louise L.
I attended an appointment regarding my child's health concerns. I was worried given my child's additional needs and was uncertain whether we would receive an appointment or face extended waiting..
Heywood Health
Prabha C.
It was a pleasure to see the clinician today and was a pleasant visit.
Heywood Health
Lisa L.
During my time as a patient at this practice, I experienced no issues. The entire team demonstrated a strong work ethic and commitment to their roles.
Heywood Health
Ava C.
Had a really positive experience with the team at the practice. The staff were extremely accommodating and attentive to my enquiries, and they were able to provide me with the documentation I..
Heywood Health
Dawn M.
Excellent service from the team at Heywood Health. I recently experienced an issue with a repeat prescription at my pharmacy and a member of staff was incredibly helpful and efficient in resolving..
Heywood Health
Pauline P.
Attended an appointment on a Friday morning feeling quite unwell, and I must say the clinical staff provided exceptional care that went well beyond what I expected. I couldn't have asked for better..
Heywood Health
Tiny T.
I have been attending this practice for five decades and whilst there have been numerous changes over the years, one constant has been the willingness of the team to go the extra mile to assist..
Heywood Health
Sarah C.
My family have recently joined this surgery and the experience has been exceptional compared to my previous healthcare providers, who were also very good. The waiting area is clean and..
Heywood Health
thomas M.
The assistance I received during my difficult periods has been very much valued, and I found the service to be excellent.
Heywood Health
Veronika R.
Terrible experience!!! It is extremely difficult to obtain an appointment at this practice. I ring regularly and either receive no response or, when someone does answer, I am simply told to call..
Heywood Health
Julie J.
I am very satisfied with the care I received at the practice. The reception team made every effort to assist me, and the clinicians I consulted with demonstrated professionalism, kindness, and..
Heywood Health
tom l.
The receptionist at the desk was very friendly and welcoming. I was seen promptly after arriving with minimal waiting time. Very happy with the service!
Heywood Health
martin n.
I have experienced some health concerns over the past year and a half, and the team at this practice has been wonderful. They have demonstrated both professionalism and compassion throughout my..
Heywood Health
Lisa C.
A very positive visit. Received an appointment the same day and the clinician gave me a thorough examination. They patiently listened to my concerns and I never felt rushed. Thank you.
Heywood Health
Warren T.
The experience fell short of expectations. The wait extended considerably beyond the scheduled appointment time, and it appeared that other patients who arrived after me were seen first. The..
Heywood Health
Beth R.
I value the ability to send messages through the NHS App for non-urgent matters, as it means I'm not taking up their time or mine attempting to reach them by telephone. It would be beneficial to..
Heywood Health
Josimara S.
Attempting to schedule an appointment for my mother has been quite frustrating, with the phone line remaining unavailable since early morning. This experience has been rather disappointing.
Heywood Health
Michael C.