BW

Blue W. 6 months ago • From Google

Rating

Average

Prescription issues and poor communication let them down

I previously left a positive review several years ago regarding the care received. However, my recent experience has been disappointing, particularly around obtaining repeat prescriptions. I have found myself without medication on multiple occasions, which has been concerning. Communication could be improved, especially when there are delays or when issues are resolved without notification. While some reception staff are pleasant, interactions can be inconsistent. The process for obtaining medication has felt unnecessarily complicated, particularly given changes to service locations. Additionally, I was contacted by the practice following my review through both a phone call and a message via their online service.

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