AW

Audrey W. 2 years ago • From Google

Rating

Average

Prescription line constantly engaged and frustrating

I have been attending this practice for many decades, and regrettably it no longer maintains the standard it once did. I encountered difficulties when attempting to update my online repeat prescription, which had not been refreshed. Getting through to the prescription department proved extremely challenging, as the telephone line was consistently busy, and when reception attempted to transfer my call, the connection was lost. While I recognise the team works under considerable pressure, I feel the system could benefit from improvement. As a result, I will be without my necessary medication until I am able to make contact with the appropriate staff member when they return to work.

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