Walker Medical Group
Audrey W. 2 years ago • From Google
Average
Prescription line constantly engaged and frustrating
I have been attending this practice for many decades, and regrettably it no longer maintains the standard it once did. I encountered difficulties when attempting to update my online repeat prescription, which had not been refreshed. Getting through to the prescription department proved extremely challenging, as the telephone line was consistently busy, and when reception attempted to transfer my call, the connection was lost. While I recognise the team works under considerable pressure, I feel the system could benefit from improvement. As a result, I will be without my necessary medication until I am able to make contact with the appropriate staff member when they return to work.
I would give a lower rating if possible. I have been a patient at this practice for over two decades and have noticed a significant decline in the quality of care. The receptionists remain pleasant..
Walker Medical Group
Jacqueline O.
Have been attending this practice for over thirty years and while there are occasional issues, overall the staff provide excellent care. I have received outstanding service from the clinical team..
Walker Medical Group
Valerie H.
I attended my appointment but experienced a significant delay. Initially, I was called into a consultation room by a staff member who realised they had selected the wrong patient from the system...
Walker Medical Group
Mohammed M.
Extremely poor service, would give zero stars if possible😠😠 My daughter has been unwell since last week. I contacted the practice and was instructed to provide a urine sample, which I did. After..
Walker Medical Group
S N.
I have been a patient at this practice for 15 years. I have been managing a chronic health condition and have experienced persistent symptoms over the past two months. I was able to secure an..
Walker Medical Group
dee d.
A reasonably satisfactory medical practice.
Walker Medical Group
Martin P.
I needed mental health support and was offered an appointment by phone several weeks away. I found the waiting time frustrating and felt let down by the delay in receiving care.
Walker Medical Group
Brian A.
I recently visited my GP regarding ongoing sinus difficulties that have persisted for quite some time. I requested an MRI scan to investigate what appears to be airway obstruction when lying down,..
Walker Medical Group
Nesar T.
One of the finest general practice teams in the area.
Walker Medical Group
xrayoconnor x.
It's a doctor's practice, nothing else to say.
Walker Medical Group
Laya H.
I feel the clinical staff would benefit from additional training in supporting patients with disabilities and neurodivergence. During my visit, I didn't feel my needs were properly understood or..
Walker Medical Group
Michael D.
The reality is that when patients book appointments and then fail to attend without cancelling, it reduces availability for others who genuinely need to be seen. If people took the time to either..
Walker Medical Group
Deborah J.
I have been a patient at this practice for over three decades and have consistently had a positive experience. The entire staff, from those at the front desk through to the clinical team, have..
Walker Medical Group
Lorraine H.
I contacted an out-of-hours service on a weekend or early in the week and spoke with a clinician. I had been unwell for approximately a week, experiencing chest discomfort and fatigue while resting..
Walker Medical Group
Marie G.
The clinical staff I saw were excellent. I felt heard and that they took their time with me. They were comprehensive in their approach and communicated everything clearly. The reception and..
Walker Medical Group
Audrey W.
I have been attending this practice for many decades, and regrettably it no longer maintains the standard it once did. I encountered difficulties when attempting to update my online repeat..
Walker Medical Group
Angela T.
If you prioritise your wellbeing, this may not be the right choice for you.
Walker Medical Group
Karen K.
The reception team's manner was unwelcoming and they were not particularly helpful with my enquiry.
Walker Medical Group
Muhammad A.
Good healthcare professional, excellent care provided, and supportive staff. The clinician demonstrated dedication to their work and showed strong expertise in their medical field.
Walker Medical Group
Lea L.
The practice provided no meaningful support or consideration for my needs, and when I attempted to ask questions, I felt treated with significant disrespect by the team.
Walker Medical Group
Backup A.