Kingston Health (Hull)

The medical staff appeared dismissive and rushed through appointments without demonstrating genuine concern, which came across as lacking in professionalism.

I normally have great respect for the reception team at the medical centre in Hull. On a recent weekday, I reordered my repeat prescription as usual, which consists of several items I have been..

I would give a lower rating if possible. This practice has significant issues. Appointment availability is very limited and the surgery continues to operate under restrictions that feel outdated...

I have been attending this surgery for a considerable time, however the current service and standard of care has deteriorated significantly. I have received telephone communications regarding items..

The reception staff were unhelpful and I would not recommend this practice based on my experience.

Extremely disappointing experience overall. I felt misled about appointment availability, as I struggled to secure a slot and observed the facility appeared underutilised. The staffing levels seemed..

This surgery was extremely disappointing. I rang shortly before 8am and found myself seventh in the queue, only to be informed by the receptionist that all appointments had already been allocated by..

I had to wait a considerable amount of time for my elderly relative's medication to be processed, despite it being marked as a priority matter. The prescription came from a specialist, though the..

The service at this practice was disappointing, with poor customer service standards. The reception staff were unhelpful and discourteous, and the clinical team should be more considerate and..

I felt dismissed when discussing my hormonal health concerns. Sinus and allergy issues can worsen during this life stage due to hormonal changes, which is well-documented and easily verifiable. I..

It appears there is a dedicated line for prescription requests that operates within a very limited time window each day. This line shares the same number as the main reception desk. I found this..

I have not received responses to my email communications. I submitted a request for my medical records and remain waiting several weeks later. The follow-up care has been inadequate. I have..

I had an appointment today and I couldn't be more grateful. The clinician was incredibly kind, attentive and professional throughout the whole visit. They took the time to really listen to my..

I had a very negative experience at this surgery. I found the consultation to be unsatisfactory, with what I perceived as an unhelpful attitude. I felt there were unfounded concerns raised regarding..

I would give no stars if possible, as I found the staff conduct deeply disappointing. This practice has experienced a significant decline, particularly regarding the reception team. The..

My family and I have been registered at this practice for several years now and I'm really pleased we made the move. The reception team are wonderful, displaying genuine kindness and courtesy, and..

The reception team were nothing but helpful and lovely.

I would rate this practice much lower if possible. The service here has declined significantly from what it used to be. This appears to be among the less effective practices in the area. On multiple..

Excellent medical practice with wonderful team members who are very helpful when addressing questions and concerns.

I have to say the team are usually wonderful and very supportive, displaying great professionalism, but on this occasion I encountered a member of reception staff who came across as discourteous,..