Glenpark and Teams Medical Practice
DA
Da A. 5 years ago • From Google
Bad
The prescription service arrangement represents a concerning operational decision. It appears the administrative team are stretched thin due to workload pressures. Management has established a prescription service window from 11am to 2pm, which amounts to 3 hours daily or 15 hours weekly. This limited staffing allocation appears to be a cost-reduction measure for senior management. As a result, the single staff member managing this service becomes overwhelmed, and patients struggle to obtain their prescriptions. I have been a patient at this practice for a considerable time and have never successfully reached the prescription line. I have consistently depended on the goodwill of the main office team, who process requests outside their scheduled duties because they recognise how inadequate the dedicated line is. After approximately 50 unsuccessful attempts during the 3-hour window, it becomes clear why their additional support is invaluable. If this volume of failed contact attempts occurred on a daily basis, the data would be substantial enough for serious analysis. To management: this is not a call for staff to work harder or faster. Your team are already working with tremendous dedication. The solution requires investment—either fund additional hours or establish multiple prescription lines with dedicated staff to handle demand properly. This arrangement raises particular concerns for vulnerable patients, such as older people or those using limited-credit mobile phones, who cannot sustain multiple unsuccessful calls within such a narrow timeframe.
susan e.