Regent Medical Centre
TM
Taz M. one year ago • From Google
Poor
Attended an appointment with an elderly family member where a specialist nurse presented a couple of options and we opted for medication rather than a hospital referral given the absence of pain, however the prescription did not reach the pharmacy. It was mentioned that a call would be made later that day, during which time I contacted the pharmacy multiple times to check on the medication's arrival. Following a conversation with another family member, the nurse indicated she had given the matter further thought and felt a referral would be more suitable, though she did not appear to consider informing us through administrative channels that the prescription would not be coming through or that contact would be made at a later time. I called back the following day to learn that a discussion had occurred and the referral approach was acceptable; I was advised at 2pm that I was next to be contacted and to anticipate a call within half an hour, yet I waited considerably longer before calling back myself. There was neither an apology nor any acknowledgement of the delay, simply an explanation that clinic needed to be completed first. These represent only the more recent concerns - were it not for the longstanding relationship these relatives have maintained with the practice over an extended period, alternative options would be seriously considered.
S S.