CR

C R. 2 years ago • From Google

Rating

Bad

Prescription nightmare at adams practice takes forever

1 hour, 33 minutes, and 54 seconds ago, I joined the telephone queue for a prescription, starting at position 5. Now, I'm down to position 2. It's absolutely mind-boggling how long it's taking to handle just 3 calls on the prescription line. I'm frantically attempting to secure an additional prescription due to this ridiculous merger with the Adams practice! During my visit to the Spire for an initial meeting, I was assured everything would be seamless and the previous excellent service would continue. However, on Wednesday the 20th at 5:59 PM, I received a text message stating they would cease issuing prescriptions from the end of day September 25th until October 3rd due to merger changes. Consequently, I urgently need an extra prescription. Did they not anticipate the surge in call volume? It's utterly absurd when patients are desperately waiting for their medication. Where is the compassion and patient care??????

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