Hazeldene Medical Centre
FT
Fatemeh T. one year ago • From Google
Bad
I am incredibly frustrated with the persistent ineffectiveness at GP Pathfinder. Similar to previous experiences, I have once again been subjected to bureaucratic obstacles regarding my routine medication. After submitting my prescription through my preferred pharmacy, I received a notification on 12th September stating my GP had suspended the prescription. Upon contacting the practice, they flatly denied receiving the original request. In an attempt to address the situation, I resubmitted my medication order by telephone, yet nine days later, there remains no progress visible in either the practice's or pharmacy's systems. Being without critical medication for more than a week is completely unacceptable, particularly given this is a recurring issue. This ongoing problem clearly demonstrates a fundamental lack of organizational competence and professional accountability in managing patient prescriptions. Such substandard service is entirely inappropriate for a medical facility responsible for essential healthcare needs. If maintaining your health and receiving respectful, responsible customer service matters to you, I strongly advise steering clear of this practice.
holly h.