Eaglescliffe Medical Practice
I M. 11 years ago • From Google
Bad
Prescription nightmare at health centre fails patients
Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the service doesn't exist. It might be tolerable if one could order repeat prescriptions via telephone during this transition period, but that's not an option. Phone repeat scripts are strictly forbidden, and there's no secure email request mechanism either. Despite allegedly being operational for "months," these persistent issues remain unresolved. I'm clearly naive for believing this change would enhance efficiency. In today's hyper-digital landscape, overcomplicated systems are the norm, and user frustration follows suit. The staff member at the reception became visibly agitated when I highlighted the problem, eventually admitting with an elevated tone, "Just disregard the system; it's non-functional." You're now required to make an in-person visit for every minor issue that previously could be resolved with a quick 3-minute phone call back in the 1990s. Interestingly, Lawson Street Health Centre manages telephone repeat scripts seamlessly, suggesting they're either a more competent practice or I'm simply hallucinating the entire ordeal.
I've been a patient at this medical practice for several months since relocating to the neighborhood. Someone suggested I register here, and I can genuinely affirm that both the reception team and..
Eaglescliffe Medical Practice
85 year old
I am 84 & housebound. Twice recently I got my son to take me to GP surgery by car, 5 mins away for an examination. I have injections every 3 months from a nurse who visits my house. GP has told me..
Eaglescliffe Medical Practice
Jennifer C.
The entire team demonstrates a high level of professionalism, and based on my observations, patients receive exceptional care.
Eaglescliffe Medical Practice
Joshua K.
The team demonstrates exceptional professionalism and warmth. Continuing to excel like this is commendable!
Eaglescliffe Medical Practice
shaun s.
Attempting to schedule an appointment is a nightmare - the phone line is perpetually busy. Absolutely unacceptable.
Eaglescliffe Medical Practice
Helen R.
I visited Dr Hindmarsh for the first time today, and he was absolutely delightful. His warm demeanor and attentiveness were remarkable - he genuinely listened to every detail I shared and addressed..
Eaglescliffe Medical Practice
JohnC J.
This medical practice, situated in a contemporary, purpose-designed facility with ample parking, effectively serves the Eaglescliffe area. We registered here upon moving to the region four years ago..
Eaglescliffe Medical Practice
liz w.
A companion dropped by to assist me in securing a medical consultation (with a potential tonsillitis diagnosis). He mentioned that the front desk staff were incredibly kind and accommodating, and..
Eaglescliffe Medical Practice
steve J.
Reached out initially at 8:10 AM to schedule a visit. Impressively, they proposed a slot at 9:20 AM within the very same morning. Truly appreciate their prompt and efficient handling of my request.
Eaglescliffe Medical Practice
Kieran C.
The demeanor of some reception staff when answering calls is quite unacceptable; they often appear very curt and can be perceived as exceedingly discourteous, especially when callers may be..
Eaglescliffe Medical Practice
Jan C.
It might just be my perspective, but I have consistently found every member of the staff—from those at the reception to the general practitioners—approachable, pleasant, and supportive. Certainly,..
Eaglescliffe Medical Practice
Claire S.
Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always..
Eaglescliffe Medical Practice
Ksenia G.
Discriminatory and critical remarks recorded in the medical file! I accompanied my husband to his recent appointment with Dr. Hepworth. She seemed disinterested in our concerns, but after I stressed..
Eaglescliffe Medical Practice
Elaine K.
For a decade, I have been a patient at Eaglescliffe Medical Practice and throughout this entire period, I have never encountered any negative experiences. The staff consistently demonstrates..
Eaglescliffe Medical Practice
Gill C.
The staff is exceptionally accommodating and patient. The reception team has gone out of their way to assist me with my questions, even taking the time to call back to confirm that I received my..
Eaglescliffe Medical Practice
Jill B.
Superb experience. Delightful and welcoming personnel, extremely compassionate. Absolutely no room for criticism whatsoever.
Eaglescliffe Medical Practice
Daniel H.
I am incredibly thankful for the attention my young son received from Dr. Hepworth. We were able to secure an appointment on the same day, and the doctor displayed remarkable kindness and..
Eaglescliffe Medical Practice
Nigel l.
Recently relocated to the neighborhood. The healthcare professionals at Eaglescliffe Medical Centre have been exceptional. They go above and beyond with every request. I'm thoroughly satisfied with..
Eaglescliffe Medical Practice
Jennie W.
I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly..
Eaglescliffe Medical Practice
Helen T.
Throughout the past few years, I have frequently engaged with EMP for various reasons. Each interaction has been marked by professionalism and support. My recent consultations with Dr. Hindmarsh..
Eaglescliffe Medical Practice
Naeem Z.