RT

Random T. 3 years ago • From Google

Rating

Bad

Prescription nightmare at local medical practice

For approximately half a year, I've been experiencing difficulties obtaining my medication through repeat prescriptions, with the pharmacy blaming the surgery and vice versa. Recently, I spoke with a female receptionist and explained that I had mistakenly requested medication I already had, but needed my pain relief prescription. She assured me she would forward the request to the doctor that evening. However, when I contacted the pharmacy the following day, they had not received anything. Upon calling the surgery, a male staff member informed me that no action had been taken on my pain relief medication request. He asked if I knew the name of the female who was supposed to handle my request, but unfortunately, I didn't catch her name. At least now I understand that it's a female at the surgery reception causing issues with my prescription requests, not the pharmacy as I previously thought. I felt compelled to share this experience to alert others who might be encountering similar problems with the surgery's prescription management.

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