The Beacon Health Group (Moulsham Lodge)
KB
Kevin B. one year ago • From Google
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My wife underwent cataract surgery and was provided with a limited supply of prescribed medication, along with a letter for her GP, which we promptly submitted to the Moulsham surgery. After five days, her medication was still not recorded in her files, so we visited the surgery, explaining that her medication would run out over the weekend and we needed a refill. The receptionist acknowledged that her records were not updated, took a copy of another letter, and assured us it would be resolved that day. However, by Friday, my wife's health records remained unupdated, and her prescribed medication had expired. The local pharmacy refused to issue an emergency prescription while the surgery was open. At Moulsham Lodge surgery, we were told the hospital letter was on record but were instructed to contact Danbury Pharmacy ourselves for medication. The receptionist declined to make the call, insisting it was our responsibility. Upon returning home and calling the pharmacy, we encountered a pre-recorded message stating they were closed and would not issue prescriptions until Tuesday, 5th May, following the bank holiday. I returned to the Moulsham Lodge receptionist, who then contacted Danbury and confirmed the prescription would be issued that day. Later, my wife received a phone call from the Danbury prescription office stating her prescription would be available at the chemist.
Kelly M.