Tudor Practice Stockland Green
JH
Jacquie H. 3 years ago • From Google
Bad
I was informed by a receptionist that to obtain a repeat prescription, I must use an app. I utilized it in May and June for blood pressure tablets, contacted the chemist, but no prescription was available. I called the doctor's office, and they insisted I must use the app. They said they can't handle it over the phone and told me to submit a written request with a 48-hour collection window. I tried again yesterday and called the surgery this morning, but nothing had progressed. I asked to order my medications, explaining I've been without them for two months. Their response was to use the app, which doesn't function properly. They demanded I put the request in writing. I was completely unable to interject during the conversation, and I found the receptionist extremely unhelpful. Not everyone has access to the app, and it's frankly pointless if you still need to call and verify its submission. Eventually, I spoke with another receptionist, who seemed to be Irish, and she provided some assistance, though I still must wait another 48 hours. I give zero stars to the first receptionist I encountered, who was incredibly unhelpful and dismissive.
Phobias P.