Cardiff Bay Surgery
AA
Aleks A. 4 years ago • From Google
Bad
Avoid this medical practice at all costs. My elderly mother was prescribed a high-dose vitamin D supplement of 25,000 units. When the pharmacy ran out, they needed to substitute the brand. After two frustrating months of attempting to modify the prescription, they arbitrarily changed it to a mere 800 i.u. How can they justify reducing the dosage from 25,000 to 800 i.u.? The receptionist casually claimed it was due to a brand change, which is absurd. This represents a staggering 31-fold reduction in potency. Throughout these two months, I was repeatedly sent to the pharmacy to collect the medication, and each time, the pharmacist reported they had not received the prescription. Countless hours were wasted on phone calls trying to resolve this issue, only to end up with a prescription for 800 units—a dosage I could easily purchase over the counter without any medical intervention. Their incompetence is extraordinary, and they will absolutely squander your time. Without a doubt, this is the most appalling healthcare service in the entire country.
Jamil R.