Eden Park GP Surgery
RN
Rosie N. 5 years ago • From Google
Bad
My work travel was severely disrupted by an absolute nightmare trying to obtain a prescription over five days. The receptionist was incredibly unprofessional, actually hanging up on me twice during my attempts to resolve this issue. Although the manager called and promised the prescription would be ready before my departure, this commitment was not fulfilled. I ultimately had to involve the NHS, who thankfully worked to help me address the problem. The reception staff seem to have forgotten their fundamental professional responsibility, delivering service that falls far below acceptable standards. Healthcare staff, particularly those interfacing directly with patients, should demonstrate basic compassion and understanding. It's deeply disappointing that the conduct of one staff member can so significantly damage the surgery's overall reputation.
James R.