AW

Aaron W. 3 years ago • From Google

Rating

Average

Prescription nightmare causing unnecessary stress and delays

My recent prescription orders have been stalled for more than two weeks, and whenever I inquire, I'm directed to contact my GP or use a text link. Each time I've followed the proper procedure and waited over seven days, only to be met with dismissive and unhelpful staff who consistently fabricate excuses. They typically claim the prescription isn't in the system or that the doctor hasn't submitted it, promising to resolve it immediately with the medication being ready by day's end—a promise they never keep. Previously, I experienced no problems with this service, but this year has been particularly challenging. I've been forced to miss work due to your organizational errors and the resulting lack of necessary medication. I sincerely hope significant improvements are made soon.

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